FAQ

Recent Line up Update

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Unfortunately, Megan will no longer be travelling to Australia due to unforeseen circumstances.

If you have any concerns, please visit Moshtix customer services here and register your enquiry before 5PM on Friday 25th November.

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Does my ticket need to have my name on it?

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Yes. The original purchaser must login to their moshtix account and click the 'reissue' button for the relevant event and follow the prompts. You can do a name change through this.

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Youth Policy (Gold Coast Only)

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Festival X Gold Coast is now a 16+ event.

So that we can provide a secure and safe environment for everyone, we are implementing our Youth Policy for 2022, which is part of our Conditions of Entry.

The minimum age requirement to attend Festival X in GoldCoast in 2022 will be 16. This means the attendee must fall on or before the event date.

All youth ticket holders must be accompanied by a responsible adult. A responsible adult is either a parent, step-parent ,guardian, or adult with parental rights, duties and responsibilities concerning the minor.

A youth ticket must be purchased with an 18+ ticket at a ratio of 1:3; a responsible adult may supervise a maximum of THREE minors at the festival.

Patrons under 18 must not engage in any illegal or disruptive activities whilst on site. This includes the consumption of alcohol or illicit substances. All patrons under 18 will be given a clearly identifiable wristband.

The responsible adult must be contactable by mobile phone at the festival.

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Accepted ID for 16 and 17-year-olds attending will be as follows:

- Australian Photo Driver's Licence or Learner's Permit; or

- Passport (either current or expired less than 2 years ago and has not been cancelled); or

- KEYPASS Photo ID Card or equivalent Proof of Age Card; or

- Bus Pass; or

- Australian Birth Certificate (a certified copy is okay)PLUS a Current Photo ID (e.g. a student card). We must be able to verify both your age and your photo ID; we cannot accept one without the other.

If you are a responsible adult planning to accompany any minors at the event, please consider the following;

- Alcohol intake must be moderated to ensure that you can responsibly take care of any minors in your care

- Youth ticket holders must be in frequent communication and contactable by you at ALL times whilst at the event.

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Tips to our 16 & 17-year-olds.

- Talk your plans through with your parents.

- Come with a good group of friends and look out for each other.

- Stay hydrated.

- Set up meeting points at the start of the day in case you get separated.

- We recommend you write the numbers of two friends on your arm or on a piece of paper in your pocket/bag – a good idea would be to include the number of one of your friends at the event and one adult who can help you out from home.

- Bring a portable phone battery charger.

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NOTE TO PARENTS:

It's up to you to consider whether the event is appropriate for your child. If you would like to discuss this with someone from our office, please get in touch with us at

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FAQ

Q. Is VIP 16+?

A. No

Q. Can I buy a youth ticket by itself?

A. No, you can only buy a youth ticket AND an adult ticket.

Q. I have already bought an adult ticket and now want to bring a minor with me; how can I buy a youth ticket if it can only be purchased in bundles?

A. You can sign into your Moshtix account, registering your previously purchased adult ticket and allowing you to add a youth ticket.

Q. How many youth tickets can be bought with an adult ticket?

A. 3

Q. I'm 15 and 364 days. Can I still come to Festival X GoldCoast?

A. No, but next year is your year!

Q. What IDs are acceptable?

A. Accepted ID for 16 and 17-year-olds attending will be as follows:

Australian Photo Driver's Licence or Learner's Permit; or

Passport (either current or expired less than 2 years ago and has not been cancelled); or

KEYPASS Photo ID Card or equivalent Proof of Age Card (*see below); or

Australian Birth Certificate (a certified copy is okay) PLUSa Current Photo ID (e.g. a student card). We must be able to verify both your age and your photo ID; we cannot accept one without the other.

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How do I get into the event / what ID do I need?

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Your tickets and valid photo ID are required.

All patrons entering the venue must be over the age of 18; entry to the event is at their own risk.

Valid Photo ID is required for entry (VALID Passport, VALID Australian Driver's License or State-specific proof of age card, Driver’sLicense APP in NSW and VIC is OK). Attendees from overseas must bring their valid Passport to gain entry. Overseas Driver’s License, Student University and/or Public Transport cards will not be accepted.

On request, security has the right to ask you to legitimise yourself with further ID requests.

ID requirements accepted at the event are outlined above. If you do not have any of these forms of ID, whether it's because they are lost, damaged, stolen or waiting for them to arrive from the point of issue, we can not guarantee entry to the event. ID requirements are a matter of licensing and not at the promoter's discretion.

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Will there be ATMs?

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There will be NO ATMS at this event.

This event will be cashless, so please make sure you bring your bank card, phone for Apple Pay or similar to purchase drinks, food and merch.

Will there be passouts available at the event?

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There are STRICTLY NO PASS OUTS permitted at the event.

Will my bags be searched at the event?

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Bag searches will be conducted upon entry. Once conducted, patrons will have their tickets scanned and be cleared to enter the event.Metal detectors will be in operation at the event. If a patron refuses the request to be searched or patted down, they will be refused entry to the event.

What’s banned at Festival X?

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Alcohol.
Illicit drugs (You risk being ejected immediately without a refund, nor right to re-entry if found with any Illicit substances).
Dangerous, and quite frankly, uncool behaviour like moshing, climbing, crowd surfing or stage diving. Don’t risk being ejected from the event and having your event wristband revoked.
Vessels or containers of any kind. You can purchase a refillable water pouch on-site. There will be plenty of refill points; please refer to the Festival X map on the website.
Seats, crates and umbrellas.
Anything that might be used as a weapon.
Animals (although guide dogs are permitted).
Glowsticks.
Vapour E-Cigarettes.
Audio/Visual Recording Devices – including Go Pros and professional cameras (mobile phones are permitted).
Promotional materials such as stickers & flyers.
Weapons or dangerous items, including selfie sticks.
Flares & Fireworks.

When will I get my tickets?

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All tickets have now been sent out via Moshtix to your nominated email as a mobile/PDF attachment.

Try searching “Moshtix” or check your junk/spam box.

 You can also access your ticket by Logging into your Moshtix account, click ‘Manage Tickets’ and then click on 'Resend'.

If you created your booking as a Guest, you will need to register an account using the same email address that was used for the booking. Please Sign Up and your tickets will be waiting for you!

(Please note your mobile/PDF tickets may be delivered to your junk, spam or promotions folder, rather than your inbox.)